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One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.

The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.

If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.

International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.

Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.

You've both been put in a crappy situation by the management of Amazon.

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